ANSWER QUESTIONS

Frequently Asked Questions & Answers

What makes roasting with beech wood so unique?

Our coffees are roasted according to Venetian coffee roasting tradition with beech wood in drum roasters , in separate quantities of 60kg each .

Beechwood roasting creates a natural, dry heat and enhances the aromas in the beans. The result is less acid in the coffee, a soft and mild taste and more crema (coffee foam).

The costs of roasting with beech wood are about twice as high as roasting with electricity or gas, but the quality of the product is superior to all others.


The costs for roasting with beech wood are about twice as high as roasting with electricity or gas, but the quality of the product is superior to all others.

Roasting coffee with gas heaters results in a moist heat, whereas with electric heaters it results in a very dry heat. Wood produces a natural, dry heat . The main difference between wood and conventional gas and electric roasters is the quality of the wood heat and the roasting time .

While conventional roasters need about 15 to 18 minutes (industrial roasters at 900 degrees only 2 minutes), drum roasters with wood fire take up to 25 minutes .


The roasting process with beech wood takes up to 25 minutes

The moisture in the beech wood creates what is known as gentle heat, stopping the drying phase of the roasting process. This extends the entire roasting process, preserving the natural lipids inside and leaving significantly more natural oil in the beans themselves.

We roast our coffee in a family-run roastery in Northern Italy . Once or twice a month we bring the freshly roasted coffee beans in our warehouses to Vienna and Korneuburg .

Is your coffee low in acidity?

Yes – through wood fire roasting, we reduce acids more effectively than conventional roasters.

Our traditional wood fire roasting ensures a particularly gentle roasting process, in which natural acids are largely broken down.

The result: milder, well-rounded, low-acid coffee, perfect for everyone who loves coffee – but can't tolerate acidity.

How long does delivery take?

Our coffee specialties are ready for dispatch within a few hours and are usually delivered within 1-3 working days in Austria (3-5 working days in Germany).

On the individual product pages we also indicate the respective shipping time (coffee machines, etc.). You will also receive a tracking number from us for parcel tracking so that you can view the progress of your order at any time.

What secure payment methods do you offer?

With us, you pay securely, quickly, and conveniently. Choose from the following payment methods:

  • Credit Card (Visa, Mastercard, American Express)
  • EPS transfer – direct & secure with your Austrian bank account
  • Sofortüberweisung – fast online payment via Klarna
  • PayPal – easily with your PayPal account
  • Apple Pay & Google Pay – mobile & contactless
  • Edenred Card (online payment)

All transactions are encrypted and GDPR compliant. Your data remains secure – your coffee arrives quickly.

Using the Edenred card for online payments?

To do this, select credit card as the payment method, enter your Edenred card details and complete the order - the amount due will be debited from your card and will be visible in the Edenred App.

Please note that for online payments with your Edenred card, you must first register your phone number to enable the 3D-Secure security procedure.

How do I subscribe to the free newsletter?

Scroll down this page until you reach the newsletter section 'Our free newsletter for all coffee lovers' and enter your email in the designated field.

You will receive an email from us asking for confirmation (double opt-in) - click on the link in the email (sometimes it mistakenly ends up in the spam folder) and confirm that you wish to subscribe to our free newsletter.

From now on, we will keep you informed about current news, product information, promotions, and discounts - including a starting bonus for your next order.

Can I also buy your coffee locally?

COFFEE STUDIO WAREHOUSE KORNEUBURG
(for purchases of 12kg or more) 

Please arrange an appointment by phone at 0664 99700685!

 

ACS Minima Dual Boiler Siebträger

 

Do you want to become a sales partner
or do you need coffee for your business?

 

 

What is a single origin coffee?

Single origin coffee is always made from the same variety of coffee beans grown in a specific region . This means that all the beans come from the same place and are processed and roasted at the same time .

With single origin coffee, the roaster has an influence on the taste and aromas depending on how he conducts the roasting process. However, the basic tenor of the variety of tastes and aromas is determined by the climate, the location and the nature of the terrain.

Our unique roasting process with beech wood extends the roasting process, preserving the natural lipids inside and enhancing the flavor immensely.

What does 'freshly roasted' mean?

We attach great importance to high-quality, aromatic and especially freshly roasted coffee .

Freshly roasted or 'freshly roasted ' means that the freshly roasted coffee beans are left to 'rest' for about 10-14 days after the gentle roasting process in the drum roaster (20-25 minutes).

During this time the coffee develops its full aromas .

We then deliver the coffee ‘freshly roasted’ .

Why are my fresh coffee beans shiny?

If fresh coffee beans have a slightly oily sheen, this is primarily because, during the gentle wood-fired drum roasting process, oils migrate from inside the bean to the surface.

This happens particularly with very dark roasts – typical for classic Italian espresso. This type of roast brings out strong, intense flavors but also more often results in this slightly oily look.

The oil content varies by batch and is completely harmless in our dark roasts.

Is there a recipe for the perfect espresso?

The perfect espresso is characterized by a dense, finely pored, nutty-rusty colored crema, an intense aroma, and a balanced interplay of acidity, sweetness, and bitterness. It should be full-bodied and strong in taste, with a velvety texture and a pleasant, long-lasting aftertaste. The extraction should be even, so that all flavors are optimally brought out.

This, or something similar, could be the description of the 'perfect espresso'. We have put together a well-intentioned guide (for portafilter machines) for you ;)

Where can your coffee be tasted?

Our coffee specialties can currently be found in over 30 restaurants in Austria.

We also regularly operate pop-up stores, most recently in G3 - Gerasdorf , and are present at all trade fairs (including Kulinar Tulln ), as well as at selected events.

The best thing to do is to follow us on Instagram or subscribe to our free newsletter to always be up to date and receive discount codes.

How do I get discount codes?

Our current promotions and discount codes are published via our free newsletter and on our social media channels ( Instagram , Facebook ). It's best to subscribe to the newsletter and follow us on social media to receive exclusive deals and discount codes. You can also unsubscribe at any time.

Please note that discount codes cannot be combined with other discount codes, campaigns or promotions and have an expiration date.

What is Shop Pay?

Shop Pay is a secure and particularly fast payment method for online orders. Your payment and shipping details are stored once – a single click is all it takes for your next purchase.

✅ Secure & encrypted

✅ Fast & convenient, especially on smartphones

✅ Free for you as a customer

✅ GDPR compliant and with CO₂ compensation for every order

Shop Pay is an option for customers who frequently shop online – especially in Shopify stores.

How does the new customer account work?

We have migrated all customer accounts to the 'new customer account'.

From now on, you no longer need your own password to log in. Simply enter your email address when logging in, and you will automatically receive an email with a login code. (The code is valid for 15 minutes).

This method simplifies access to and creation of your customer account and also increases security.

In your customer account, you can edit your profile, create and manage multiple addresses, and clearly view all your previous orders.

If you don't have a customer account yet, this method will automatically create one for you, so a separate account creation or registration is no longer necessary.

Do you offer B2B solutions?

Would you like to become a sales partner, enjoy our coffee specialties in the office, or discover new, innovative coffee promotional and gift ideas for your business?

We will find the perfect solution for you.

Please contact us for a non-binding initial consultation via the B2B contact form or by email at sales@kaffeestudio.at – we will get in touch with you promptly.

Do you have any further questions?

Do you have any questions about your order?
Do you need help choosing?
Or do you have other concerns?


We are glad to help you.

Contact us via the contact form or as follows:

T +43 664 99 700 685 (Working days 9am-5pm)
E shop@kaffeestudio.at